Client Care & The Nine Commitments
Extracted directly from our pre-qualification governance dossier (p. 13), these nine commitments govern every interaction from initial BOQ assessment through lifetime defect warranty.
Single Point of Contact (RACI)
Every client is assigned a dedicated Project Manager with direct escalation authority, eliminating corporate runaround.
Transparent Fixed-Price BOQ
Detailed bill of quantities with zero hidden contingencies. Unforeseen site variations require formal written approval.
Weekly Progress Dashboard
Weekly photographic site logs, critical path milestone tracking, and milestone inspection sign-offs delivered to your inbox.
End-to-End Authority Clearances
We take full statutory accountability for Dubai Municipality, Abu Dhabi DMT, Civil Defence, and master developer permits.
Certified Laboratory QA/QC
72-hour hydrostatic swimming pool flood tests and DAC-accredited concrete compressive cube test reports provided with handover.
Zero-Snag Handover Protocol
Independent internal quality auditor inspects finishes and commissions all MEP and irrigation systems before client walk-through.
Taking Over Certificate (TOC)
Formal commercial documentation and as-built architectural drawing packages issued upon successful handover.
12-Month Defect Liability Warranty
Complete structural, MEP, and horticultural warranty coverage with scheduled 30, 90, and 180-day follow-up audits.
24/7 Rapid Incident Support
Dedicated emergency hotline for ongoing contract clients with prioritized 2-hour on-site response for urgent hydraulic or electrical incidents.